How to insert header and logo on printouts?

Click on File > Settings to open a window for entering your data.

How to restore my data and recipes?

Clicking on the Restore icon opens a window where you can select the backup file you created.

How to backup data and recipes?

Click on the Backup icon to create a backup of recipes and ingredients.

Transfer or Reinstall Smart5 Licence

Important:
Euroice Italia only allows you to reinstall your licence at no extra cost during the warranty period (6 six months after purchase).
If the Warranty has expired, a System Transfer can be carried out for a fee.
Contact us to inquire about the cost without obligation.

Move Licence for users with Active Warranty
The transfer of a licence with an active warranty service is free of charge.
If Smart5 is currently working, the quickest procedure is to request the licence deactivation procedure and make it available again.

Send the Serial Key of the copy of Smart5 installed on the old computer.

Moving the Licence for users with an Inactive or Expired Warranty
Il trasferimento di una licenza con Garanzia scaduta non è gratuito.
Richiedere un preventivo a: euroiceupdate@gmail.com

Warranty

The warranty is 6 (six) months from the date of purchase.

How and when can I request an invoice?

The invoice must be requested on the site when placing the order. Enclosing the data for invoicing. Including the SDI code for electronic invoicing.

I have not received the invoice for my order, why?

Invoices are sent by e-mail by the end of the month from the date of the order or payment of the Postal Bulletin and published in pdf format in the control panel. If you placed the order or made the payment in the current month, you only have to wait until the end of the month to receive the invoice.

What forms of payment can I use for my purchase?

To keep our service fast, secure and competitive, the following online payment systems are available on our website: CREDIT CARD, PostePay, PayPal, Bank Transfer.
The accepted credit cards are: VISA, Verified by VISA, MasterCard, Diners Club International, American Express.

All payments are handled on a secure server, through an SSL connection with Banca Sella, a guarantee of reliability and security.
We would like to remind you that in order to purchase, it is advisable to choose payment by credit card; services will only be activated once payment confirmation has been sent to Euroice Italia.

I need to change my computer, how can I transfer the Smart5 software?

It is necessary to reset the registration of the installed copy.

If under warranty (6 months) it is a free service.

If not under warranty, a reset for a new installation is a chargeable operation.

Why can't I use the software on different platforms?

Euroice Italia develops software for different platforms (such as Mac OS, Windows) and sells software created for separate platforms as a separate product. If you wish to use the products on different platforms, you must purchase a software licence for each platform used. A serial number for a product on one platform cannot be used for the same product on another platform.